Innovative Approach to Electronics DesignInnovative Approach to Electronics Design

 

Support

Eremex commitment is to make sure that your experience using our products is profitable for you and your organization. Therefore we provide unrivalled technical assistance to our customers.

Please make sure that you are using the latest available version of documentation for your product. This will allow you to use its capabilities to the full extent. You can find answers to your questions and solutions to common problems in the Forum and FAQ sections.

Each user of our product is provided with 1 year of free support and updates. After this period you can purchase additional support services. If you wish to upgrade from your current version or looking for additional support options, please contact us.

Technical Support

Technical support is provided for the specific version of the product for the particular period of time. The subscription can be renewed for another term. If a product version is no longer supported, we stop offering subscription for this version support. However we keep providing support services to customers who still have active subscription.  

During the support period you will be offered:

  • Product updates within your version.
  • Support via e-mail, ICQ, Skype.

Additionally we can offer:

  • Product guides and articles.
  • Participation in various features realization

Product Version Updates

After release of a new version you can purchase it with a discount. The amount of the discount for updating will be defined in each individual case depending on the initial product version and the number of required licenses and can vary significantly.

Please feel free to contact us for any questions regarding support and updates.

Trademarks
Tel: +7 (495) 232-18-64, E-mail: info@eremex.com Tel: +7 (495) 232-18-64, E-mail: